GHPROMAX Refund Policy

Last updated: [Insert Date]

At GHPROMAX, we strive to ensure a smooth shopping experience for both buyers and sellers. Our Refund Policy is designed to protect all users and promote trust on our platform.

Please read this policy carefully before making a purchase.

1. General Refund Guidelines

1. Refunds are issued only under certain conditions (see below).
2. All refund requests must be submitted through the GHPROMAX platform within [e.g., 7 days] of order delivery.
3. Refunds are processed to the original payment method or wallet balance (where applicable).

2. Eligible Refund Scenarios

You may request a refund if:

1. The product was not delivered.
2. The item is defective, damaged, or not as described.
3. The wrong product was received.
4. The seller cancels the order after payment.
5. The product is out of stock or unavailable after purchase.

3. Non-Refundable Cases

Refunds may not be granted if:

1. The return window has expired.
2. The item was used, damaged by the buyer, or not in its original condition.
3. The buyer simply changed their mind after receiving a functional and correct product.
4. The item falls under non-returnable categories (e.g., perishables, digital downloads, hygiene-related products).

Note: Each vendor may have their own refund or return policy. Buyers are encouraged to review the vendor’s terms on the product page before purchase.

4. Process for Requesting a Refund

1. Login to your GHPROMAX account.
2. Go to “My Orders” and select the relevant order.
3. Click “Request Refund” and provide a reason, along with any necessary photos or documents.
4. Wait for vendor response or platform review.

If the vendor accepts or does not respond within the review window (e.g., 3–5 business days), GHPROMAX will step in to resolve the matter.

5. Vendor Responsibilities

1. Vendors must respond to refund requests promptly.
2. If the vendor declines the refund, they must provide a valid reason and evidence.
3. Failure to comply with refund rules may result in penalties, suspension, or account termination.

6. Platform Review & Resolution

GHPROMAX reserves the right to:

1. Mediate disputes between buyers and sellers.
2. Request additional evidence.
3. Make the final decision in cases of disagreement.
4. Withhold payouts to vendors during active disputes.

7. Refund Timeline

Approved refunds are processed within 5–10 business days depending on the payment method used.

8. Contact Us

For help with refunds or order disputes, contact our support team at:

📧 [Insert Support Email]

📞 [Insert Phone Number]